5. Wireless network setup (applicable to WiFi models)
Based on models, printer models with WiFi printing function can support basic structure mode and WiFi Direct mode. If you have problems with wireless network setup, please refer to Chapter 5.3 Wireless Network Setup FAQs.
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Basic structure mode: connecting to a wireless device via router 1. Access point (wireless router) 2. Wireless network printer 3. Computer connecting to access point via wireless network 4. Computer connecting to access point via network cable |
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WiFi Direct mode: wireless client is connecting to a printer with WiFi function 1. Wireless network printer 2. Wireless client is directly connecting to a wireless network printer |
5.1. Basic structure mode
You can connect a computer to your printer via access point (wireless router) as the medium. For access point (wireless router) connection, the wireless network configuration tool can be used.
Important: Before wireless network installation, you must learn about the service set identifier (SSID) and password of your access point in order to use them during wireless network setup. If they cannot be determined, please consult your network administrator or access point (wireless router) manufacturer.
5.1.1. Wireless network setup tools
If your computer has been installed with a driver and had been connected to wireless network, but the wireless network was changed, you can set it again with wireless network setup tools.
5.1.1.1. Preliminary preparations
1. Access point (wireless router).
2. A computer that has been connected to network.
3. A printer that has wireless network function.
5.1.1.2. Setup methods of wireless network setup tools
1. Take the wireless network setup tool in computer.
1) Windows system: Click the “Start menu” – “All programs” - “Pantum”- Product name – “Wireless network setup tool”.
2) macOS system: click "Go" - "Applications" - "Pantum" - "Utilities" - "Wireless Network Configuration Tool" on the computer Finder menu bar.
2. Use USB cable to connect and configure. Select "Yes, I have an USB cable that can be used for installation" in the following interface. Click "Next".
2.1 The computer has been connected to wireless network.
1) The currently wireless network currently connected to computer is selected as wireless network configuration tool by default. Complete configuration according to interface prompt.
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Note: |
• The SSID you selected should be consistent with the SSID of access point (wireless router) connected to your computer. |
2) Please tick “No” to configure other wireless network needed to connect to. Complete configuration according to interface prompt.
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Note: |
• At present, the printer supports 3 types of safe modes: none, WEP and WPA/WPA2. 1) None: There is no encryption method used. 2) WEP: Send and receive data via security key by using WEP (Wired Equivalent Privacy). WEP key is applicable to 64-digit and 128-digit encrypted network and can contain numbers and letters at the same time. 3) WPA/WPA2: it is the pre-shared key (PSK) of WiFi protected access which connects wireless device and access point via TKIP or AES encryption (WPS-Personal). The working length of WPA/WPA2 is within the PSK of 8-63 characters. • The display password is not ticked by default; if it is ticked, all passwords input can be seen in clear text. |
2.2 The computer is not connected to wireless network Input the SSID (case sensitive) and password of access point (wireless router) in the interface below. Complete configuration according to interface prompt.
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Note: |
• If you do not know the SSID of access point (wireless router), please click “Print Wireless Network Information Page” to view the SSID of the needed access point (wireless router). • If the printer cannot be used normally after wireless network setup is finished, please install the drive again. |
5.1.2. How to disable the WiFi network connected
Please complete the wireless network connection in infrastructure mode according to above steps. If connected, the WiFi indicator on the status control panel will be always on; now if you want to disconnect it, please press and hold this key for more than 2 seconds (the WiFi indicator will be off ).
5.2. WiFi Direct mode
You can connect wireless client (including the computer and mobile device with wireless network feature) to wireless network printer without using the access point (wireless router).
5.2.1. Preliminary preparations
1. Printer with the WiFi Direct feature.
2. Wireless client (including computer and mobile device with wireless network feature).
5.2.2. WiFi Direct connection
1. Turn on printer power.
2. Enable the printer's "WiFi Direct" mode. Enabling method: short press the "WiFi" button on the printer panel and enable it.
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Note: |
• Short press "WiFi" button on the printer panel to automatically print out "Mobile Device WiFi Connection Wizard" page for WiFi connection by mobile devices. • Log in the embedded Web server and enable the "WiFi Direct" function. Please see Chapter 6.2.1.3. |
3. Turn on the computer or mobile device with wireless network function; select the SSID of WiFi Direct and input password to connect.
5.2.3. How to disable the WiFi Direct
Log in the embedded Web server (Please see Chapter 6.1 for login method). Click "Settings" - "Wireless Settings" - "WiFi Direct" and set the WiFi Direct mode to "OFF" to disable the WiFi Direct function.
5.3. Wireless network setup FAQs
1. The printer is not found.
• If the power of computer, access point (wireless router) or printer is turned on.
• If the computer is connected to printer with USB cable.
• If the printer supports wireless network connection.
2. SSID cannot be found when network is connected
• Inspect if the power switch of access point (wireless router) is turned on.
• The printer cannot find the SSID of the access point (wireless router) you need to connect, please check the SSID of access point and try to connect again.
• Every time when the setup of access point (wireless router) is changed, you must set up the wireless network of printer again.
3. Connection failure
• Please inspect if the safe mode and password of access point (wireless router) and printer is correct.
• Inspect the wireless receiving around printer. Signal receiving may be affected if the router is away from the printer or there is an obstacle between them.
• Turn the power of access point (wireless router) and printer off and then restart them and set up.
4. The following aspects should be inspected if the printer has problems while they are used in network:
• Inspect if the firewall software blocks communication. If the computer and printer are connected in the same network but they cannot be searched, the communication might be blocked by firewall software. Please refer to the user guide of firewall software to turn firewall off and then try to search the printer again.
• Inspect if the IP address assignment of printer is correct. You can inspect IP address by printing the network setup information page of printer out.
• Please refer to the following steps to check if printer and computer are in the same network:
1) Select "Command prompt" as shown below.
a. Windows 8/10 system:Select "Search" button in the Start Menu and input "Command prompt"in search bar,then press the "Enter”button in the keyboard.
b. Windows 7/Vista/XP system:click "Start" menu-"All procedures"-"Attachment"-"Command prompt ".
2) Input ping and your printer IP address in popup window, and press "Enter" button.
For example: ping XXX.XXX.XXX.XXX(“XXX.XXX.XXX.XXX” is printer IP address)
3) If RTT is indicated in the window, that is to say your printer and computer are in the same network.If RTT is not indicated in the window, please refer to Chapter 5 to re-configure the printer wireless network.
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Note: |
• Please refer to the user guide or consult the manufacturer for information related to access point (wireless router). |